CANCELLATION AND REFUND POLICY
- Cancellations with morethan 7 days’ notice before trip departure:
You will be refunded 100% of the total tour price.
- Cancellations within 3 to 6 Days before trip departure:
You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.
- Cancellations within 2 Days’ notice before trip departure:
No refund will be given if tours are canceled with less than 2 Days’ notice, as LebAdvisor will be charged for all costs such as guides, transport etc.
Please make sure to fill in and/or provide all necessary details upon booking your adventure tour/s. Once you have completed the booking process a booking confirmation will follow, containing your booking number and the voucher/s for the services booked. The voucher will be your proof of payment so please bring it with you on the day of your tour.
Please note that you are responsible for carefully checking all details on your confirmation voucher to ensure that they are correct. In the event of a discrepancy, such as booking mistakes where the wrong date and/or an incorrect number of participants was booked please contact LebAdvisor immediately as it may not be possible to make amendments to your reservation when it gets closer to your tour date.
LebAdvisor cannot be responsible for mistakes in the booking process
AGREEMENT FOR CLIENT APPROVAL.
All tours and services offered by LebAdvisor are valid as per the dates displayed at LebAdvisor.com. LebAdvisor is not responsible or liable for any information that it does not directly provide.
Unused features are non-refundable. No shows forfeit entire payment.
Some trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule trip to fully refund affected customers although LebAdvisor will make every efforts to maintain the normal operation.
All requests for modifications/amendments must be directed to the LebAdvisor Customer Service Department (email: support@LebAdvisor.com) who will process the request.
Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. As a result, LebAdvisor reserves the right to cancel, change or substitute any service, tour or product that you have booked at LebAdvisor.com, at any time, for any reason. In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price only.
No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.
When canceling any booking you will be confirmed via email of the total cancellation fees and amount to be refunded.
LebAdvisor and its agents and suppliers, in making arrangements for hotels, tours, transportation or any service in connection with the itineraries of individual customers, shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of ap-default by any hotel, carrier or other company or person providing services included in the tours.
Special offers & Promotional codes
Please note that special offers such as promotional codes cannot be applied to a reservation after purchase has been made such as in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking in order to be valid and applied.
Coupons & Discounts are not valid & cannot be applied on promotions and discounted offers
Offers are valid for a specified period of time and do not follow any refund policy.
Meeting us on location
If you are planning to meet us on location for your tour then please be sure that this can be arranged. For most of LebAdvisor tours, it is possible to meet us on location. Please read the tour description of your tour very carefully to see if meeting us on location is possible for the activity in question. Please note that there are still some tours where this cannot be offered. If you are unsure which tours this follows under then please contact our Customer Support Team?
You as the traveler are responsible for arriving to the meeting point in time for your tour. This includes being ready at the correct time at the correct location in time for your adventure tour. LebAdvisor will provide you with information about the meeting point for your tour on your voucher which is provided upon confirmation. If you are unsure when to arrive for your scheduled tour then please contact our Customer Support Team.
Please note that if you do not arrive in time for your tour and/or are late to the meeting point of the tour, that is to say you do not arrive to the correct meeting point at the correct time for your adventure tour then you are not entitled to a refund of the price paid for the services.
Weather & Conditions
All adventure trips and outdoor activities are dependent on weather and general conditions. LebAdvisor reserves the right to alter routes, itineraries, and departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise.
Please keep in mind that the weather changes fast and with it, conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guide’s authority to do so.
LebAdvisor cannot be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond LebAdvisor‘s control. LebAdvisor acts in good faith and cannot be held responsible for defaults or delays of organizations that are not a part of the LebAdvisor family such as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person‘s or company‘s act.
Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk.
Assumed risk & Outdoor activities
Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with LebAdvisor or their partners’ guidelines and must take proper responsibility for their own safety.
All adventure tours and outdoor activities carry inherent risks and LebAdvisor or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.
Alcohol & Drugs:
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases, full cancellation charges apply.
Reviews & Feedback
LebAdvisor welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us.
Please note that all complaints must reach LebAdvisor within 5 days from the completion of your tour. Otherwise, possible compensation is not valid.
What Personal Information About Customers Does LebAdvisor.com Gather?
The information we learn from customers helps us personalize and continually improve your surfing experience at LebAdvisor.com. Here are the types of information we gather:
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future adventures for you, improving our services, and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your web browser accesses LebAdvisor.com. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at LebAdvisor.com if we cannot recognize you, we want you to be aware that these tools exist.
E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from LebAdvisor.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.
Information from Other Sources: For reasons such as improving personalization of our service (for example, providing better tour recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as 1-Click bookings, New for You, Personalized wishList and shopping Cart between visits.
Does LebAdvisor.com Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others.
Sometimes we send offers to selected groups of LebAdvisor.com customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Customer Communication Preferences.
Protection of LebAdvisor.com and Others: We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of LebAdvisor.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
It is important for you to be protected against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
What Information Can I Access?
LebAdvisor.com gives you access to the following information about you for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our web site evolves.
- Your Account
- What Choices Do I Have?
- Wish List
- Shopping Cart
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such LebAdvisor.com features as your About You area, Wish Lists, and Customer Reviews.
If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of LebAdvisor, and it is your responsibility to review them for changes.)
LebAdvisor.com does not provide tours for purchase by children. We provide children’s & family tours for purchase by adults. If you are under 18, you may use LebAdvisor.com only with involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
If you choose to visit LebAdvisor.com, your visit and any dispute over privacy are subject to this Notice and our User Agreement, including limitations on damages, arbitration of disputes, and application of the law of the state of Washington. If you have any concern about privacy at LebAdvisor.com, please send us a thorough description to support@LebAdvisor.com and we will try to resolve it. Our business changes constantly. This Notice and the User Agreement will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions unless you have instructed us not to, but you should check our website frequently to see recent changes.